You’ve got questions?
We’ve Got Answers
What is the preferred method for reporters to turn in transcripts and exhibits to Aptus?
Through the RB Portal.
If I have questions about turning work in through the portal, who do I contact?
Johanna Torres can help you! You can reach her at jtorres@aptuscr.com.
How will I receive electronic exhibits on remote jobs?
The exhibits will be sent to you via email, or, if a Box link has been created, the link will be on your job worksheet for easy access.
Do I need to send instructions with my exhibits?
Yes, please include an exhibit instruction sheet with both electronic and hard copy exhibits.
For remote/Zoom jobs, do I need to confirm the location of the witness?
Yes, please do. We ask for this information as well but sometimes things change.
What is included in the Aptus deliverable to clients?
We provide the following file formats: ASCII, AMICUS, LiveNote, Case Notebook, WestLaw, E-Transcript, TextMap, Sanction, Trial Director, Visionary and Summation
What is Aptus’ normal turnaround time?
10 business days to clients.
When should I turn in my final transcripts and exhibits?
8-10 days for regular delivery to give us processing time.
Who do I contact if a client asks me for a price quote for a copy or an expedite?
Aptus Client Services (clientservices@aptuscr.com)
If the noticing attorney is expediting the transcript, will the copy attorney automatically get the transcript expedited or do I need to ask them?
Copy orders will be shipped non-expedited unless notated on your worksheet. When the noticing attorney expedites, please ask all counsel if they would also like their copies expedited. If you can get orders via email or on-the-record, that is preferred.
Does Aptus deliver transcripts electronically only or do clients also receive hard copy transcripts?
We print all original transcripts but our standard deliverable for copies is electronic; hard copies are provided upon request.
Can a law firm order a transcript without exhibits?
Yes.
